Privacy Policy
At Playgenyx, a leading game studio Madrid dedicated to mobile game development and creating immersive gaming experiences, your privacy is our top priority. We blend innovative mobile games with robust 2D/3D game art while ensuring your data is protected.
Introduction
Welcome to the Privacy Policy of Playgenyx ("we," "us," or "our"), a cutting-edge game studio Madrid specializing in mobile game development. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at playgenyx.com (the "Site"), interact with our services, or engage with our innovative mobile games and immersive gaming experiences.
We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and other relevant regulations. This policy applies to all visitors, users, and customers who access our Site or use our services related to 2D/3D game art and post-launch support.
The effective date of this Privacy Policy is October 1, 2023. We may update this policy from time to time, and we will notify you of any significant changes by posting the new policy on our Site.
As a game studio Madrid focused on delivering memorable gaming experiences, we value transparency. By using our Site or services, you consent to the practices described in this policy. If you do not agree, please do not use our Site.
Data We Collect
Playgenyx collects various types of information to provide and improve our mobile game development services, including immersive gaming experiences and innovative mobile games. We collect two main categories of data: personal data and non-personal data.
Personal Data
Personal data is information that can identify you as an individual. We may collect the following personal data:
- Contact Information: When you fill out our contact form or subscribe to our newsletter, we collect your name, email address, phone number, and company details (if applicable). This helps us respond to inquiries about our game design prototyping or partnership opportunities in the gaming industry.
- Career Application Data: For aspiring game developers applying to our game development careers, we collect resumes, cover letters, and professional references to evaluate candidates for roles in mobile game development and 2D/3D game art production.
- Account Information: If you create an account on our Site for accessing exclusive content or developer portals, we collect your username, password, and email.
- Communication Data: We collect information when you communicate with us via email, social media, or our contact channels, such as feedback on our innovative mobile games or suggestions for immersive gaming experiences.
Non-Personal Data
Non-personal data does not identify you directly but helps us understand how users interact with our Site. This includes:
- Usage Data: We use cookies and similar technologies to collect data on how you navigate our Site, such as pages visited, time spent, and referral sources. This analytics data helps us optimize our portfolio showcase of released and in-development titles.
- Device Information: Technical details like your IP address, browser type, operating system, device type, and internet service provider. This is essential for ensuring compatibility with our mobile game development outputs.
- Location Data: Approximate location based on IP address to tailor content, such as highlighting our location as a game studio Madrid for local partners interested in 2D/3D game art collaborations.
- Cookie Data: Information stored by cookies, including session cookies for functionality and persistent cookies for analytics, to enhance your experience with our immersive gaming experiences.
We do not collect sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless voluntarily provided in a job application context for diversity purposes in our game development careers.
How We Use Your Data
Playgenyx uses the collected data to operate, improve, and personalize our services as a game studio Madrid. Our use of your data supports our mission to deliver innovative mobile games and immersive gaming experiences. Specific purposes include:
- To Provide Services: We use your contact information to respond to inquiries about our full-cycle mobile game development, game design prototyping, art and animation production in 2D/3D game art, and post-launch support.
- To Communicate: Send newsletters, updates on new innovative mobile games, or partnership opportunities to those who have opted in. We also use data to follow up on career applications for game development careers.
- To Improve Our Site and Services: Analyze usage data to enhance user experience, fix bugs in our portfolio showcase, and develop new features for immersive gaming experiences.
- For Marketing: With your consent, promote our services like live operations for mobile games to potential business partners in the gaming industry.
- For Legal Compliance: Comply with laws, protect our rights, and prevent fraud, especially in collaborations involving 2D/3D game art licensing.
- For Analytics: Understand trends in mobile game development to refine our offerings as a game studio Madrid.
We process your data based on legitimate interests, consent, or contractual necessity. For example, processing career data is necessary for evaluating game development careers, while cookie data relies on your consent.
Data Sharing & Disclosure
Playgenyx does not sell your personal data. We share data only when necessary to provide our services in mobile game development and to comply with legal obligations. Instances of sharing include:
- Service Providers: Third-party vendors like Formspree for contact form handling, Google Analytics for website traffic analysis, and cloud storage providers for secure data backup. These providers are contractually bound to protect your data and use it only for specified purposes.
- Business Partners: In limited cases, we may share anonymized data with gaming industry partners for collaborative projects on innovative mobile games or 2D/3D game art, always with your consent.
- Legal Requirements: We disclose data if required by law, such as in response to court orders, or to protect our rights, property, or safety, including in disputes related to post-launch support contracts.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred, but we will notify you and ensure continued protection.
We ensure all third parties adhere to GDPR standards, especially for EU users seeking immersive gaming experiences from our game studio Madrid.
Your Rights
As a user of Playgenyx's Site and services, you have rights regarding your personal data, particularly under GDPR for those in the EU. These rights include:
- Access: Request confirmation of whether we process your data and access to it, such as details from your interactions with our innovative mobile games.
- Rectification: Correct inaccurate or incomplete data, e.g., updating contact info for game development careers.
- Erasure ("Right to be Forgotten"): Request deletion of your data when no longer needed, subject to legal obligations.
- Restriction: Limit processing in certain cases, like during a dispute over data accuracy in partnership discussions.
- Portability: Receive your data in a structured format to transfer to another controller, useful for career data portability.
- Objection: Object to processing based on legitimate interests, such as marketing emails about new immersive gaming experiences.
- Withdraw Consent: Revoke consent for processing based on consent, without affecting prior processing.
To exercise these rights, contact us at info@playgenyx.com. We respond within one month, free of charge, unless requests are excessive. For EU residents, you may also lodge complaints with your local data protection authority.
In the context of our mobile game development, these rights ensure you control how your data supports our creation of 2D/3D game art and beyond.
Security
Playgenyx takes robust measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. As a game studio Madrid committed to innovative mobile games, we apply the same rigorous standards used in securing game assets to user data.
Our security practices include:
- Encryption: Data in transit is encrypted using SSL/TLS protocols, and sensitive data at rest uses AES-256 encryption.
- Access Controls: Role-based access ensures only authorized personnel handle data, with multi-factor authentication for internal systems.
- Regular Audits: We conduct security audits, vulnerability assessments, and penetration testing to identify and mitigate risks.
- Employee Training: Staff are trained on data protection best practices, emphasizing confidentiality in handling information related to immersive gaming experiences.
- Incident Response: In case of a data breach, we have a plan to notify affected users and authorities within 72 hours, as required by GDPR.
While no system is impenetrable, we continuously invest in advanced technologies to safeguard your data throughout your interactions with our Site and services in mobile game development.
Changes to This Policy
Playgenyx may update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements in game development. We will post the revised policy on our Site with the updated effective date.
Significant changes, such as new data collection methods for enhancing 2D/3D game art features, will be communicated via email (if we have your contact) or a prominent notice on the Site. Continued use of our services after changes constitutes acceptance of the new policy.
We encourage you to review this policy periodically, especially if you are a business partner exploring collaborations on innovative mobile games.
Contact Us
If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact our Data Protection Officer:
- Email: info@playgenyx.com
- Address: Playgenyx, Calle de Alcalá 217, 28028 Madrid, Spain
- Phone: +34 91 074 39 82
For EU users, you can also contact the Spanish Data Protection Agency (AEPD) for assistance. As a game studio Madrid, we are dedicated to responsive communication regarding privacy matters tied to our immersive gaming experiences and mobile game development.